Our model is a pre-paid subscription model. Choose a suitable plan, proceed with the payment and the video credits will automatically appear on your account balance. 

No, our platform requires an active subscription with a fixed number of minutes, we recommend you start with a plan that includes any number of minutes and top-up minutes at any time when you need it in My Profile. The cost of 1 extra minute is $2.

You can top up some extra minutes only on paid subscriptions in “My Profile”. The price for 1 extra minute is $2.

The “minute” or “credit” means the amount of time available for video rendering on your particular plan monthly or annually. For instance, the Basic Plan (15) allows you to create up to 15 minutes of video per month. 

You can create as many videos as you need on a daily, monthly, or annual basis, however, the overall duration of your projects should not exceed the number of minutes stated in your subscription.

No, our system uses the minutes from your billing cycle every time you click “Render” even if this is the same video. If you decide to delete your projects, it will not restore the used credits. 

Yes, our system uses the minutes from your billing cycle every time you click “Render” even if this is the same video. 

If you have used all your minutes before plan renewal, you can top up some extra minutes in My Profile or update your subscription to a bigger plan by clicking “Manage subscription”.

Certainly, we provide an unlimited subscription, granting you an annual allocation of unlimited video minutes. These subscriptions fall under the category of Corporate Plans for Enterprise clients. To get more details about the unlimited plan, please reach out to us at [email protected].

According to our T&C 12. Files Storage, “for users who were subscribed but canceled their subscription, we store the data for one year from the date of cancelation.” Therefore, you can access your rendered projects for watching, sharing, and downloading during a year after the plan cancelation, but you can not edit and re-render the videos anymore. 

You can cancel any subscription anytime you wish in your Elai.io account in My Profile by clicking “Manage subscription”. Contact [email protected] in case you have any questions or need assistance.

You can cancel your subscription anytime you wish in your Elai.io account in My Profile by clicking “Manage subscription”. The unused minutes will be available till the end of the term of your current plan, but you will not be charged after the term expires. Contact [email protected] in case you have any questions or need assistance.