Knowledge Base

Here, you can find some useful links and resources.

Question:
What are the requirements to create a custom avatar?
Support:
In order to request a custom avatar, you will need to provide your video footage. Please follow these instructions.
Question:
How to create product videos with Elai.io?
Support:
Please follow these instructions in order to create an engaging product video for your business.
Question:
How to make the audio pronunciation sound right?
Support:
Please follow these instructions to make the audio pronunciation just right.
Question:
How to use the templates?
Support:
In your account, click the “New video” button. Then, choose the template you need.
Even if you chose to create a blank video, you can complete it with the slides from the templates.
Question:
How to keep the voiceover without the presenter?
Support:
Choose the Voiceover mode in the Presenter section. By doing so, you won’t have a presenter on the screen but will keep the voiceover.
Question:
How to adjust the screencast to the length of the voiceover?
Support:
Firstly, upload your screencast. Add it to the slide. Click the “Fit to audio” button.
Question:
How to animate separate elements?
Support:
Firstly, choose the element you want to animate. Then, go to the “Animate” section and choose your preferred animation,
Question:
Can I preview the video before the render?
Support:
To preview the video, you have to render it first. However, you can listen to the speech text before the render by clicking the “Play” button next to the text-to-speech box.
Question:
How long does the moderation process take?
Support:
Usually, the moderation process can take up to 15 minutes depending on the length of your video.
Question:
Is there moderation for paid accounts?
Support:
If you have a paid account, the moderation is automated and significantly faster than with the use of the Free Plan.
Question:
How to make sure my video is rendering?
Support:
In your account, the video should have the “Rendering” status.
Question:
How to create watermark-free videos?
Support:
The creation of watermark-free videos is available for paid accounts. You can pick a fitting plan here.